What do I do if my recipient hasn't received the email notification or I have not received the email purchase confirmation?
If your email gift card didn't go through for some reason, you can go to the My Account Section of the site and resend the giftcard yourself.
Click on My Account in the upper right hand corner of any page on the site. You can also click here: My Account
Once on the My Account page, login using your email and password. You'll be taken to a page showing all of your
iCARD Gift Card orders. When you find the order with the gift card that had an issue, click on View Details. Then
click on Resend. You can either resend it to the same email address or type in an alternate address.
Please be advised: some email programs may block our emails. Before you take the steps outlined above, you or your recipient
may want to check your spam, junk or bulk mail folder for the delivered email. If the email is not in any of those folders, you or your recipient should:
- Save our email address, helpdesk@icardgiftcard.com in your address book.
- Put our email address in your safe senders list as well.
If your recipient is still unable to receive the email, we suggest trying an alternate email address.
It's been more than 10 business days since I redeemed my iCARD Gift Card for a physical gift card, and my merchant card is still not here. What should I do?
There could be several reasons that you have not received your merchant gift card yet. If it's been more than 10 business days, call or email us and put
"Merchant Gift Card Not Received" in the subject line. You'll get a faster response if you also provide your confirmation code and the complete name
and address the card was supposed to be sent to. We'll contact you to figure out how to make things right.
I redeemed my iCARD Gift Card. How long will it take to receive my merchant gift card?
Merchant gift cards are typically sent within 24-48 business hours. Please allow 7-10 business days to receive physical cards and 48 business
hours for electronic cards to be delivered to the email address you provide.
If you have been waiting longer than this, please Contact Us and let us know that your card seems to be delayed.
How is an iCARD Gift Card redeemed?
- Go to the "Redeem" page: Redeem page
- Enter the claim code located on the bottom of your gift card (it has 8 numbers, a dash and 8 letters)
- Select a merchant and make sure that they have cards in the partial or whole amount of your iCARD Gift Card
- Provide your e-mail and create a password (this information is used to track your redemption process in the event that you contact our customer support team)
- Select the amount of your redemption (if you want more, you can add value to your card here)
- Provide the name, phone number and address (email or physical) the card should be sent to
- Wait for your gift card to arrive: 7-10 business days for physical gift cards; 48 hours for electronic codes
I redeemed my iCARD Gift Card. Why did I receive multiple codes?
You may receive multiple gift cards for your redemption. You will usually receive the exact denomination,
but you may receive up to 6 gift cards that equal the dollar amount due to you. You should have no problem
using the gift cards on the merchant's website. If you do not wish to use multiple codes over the merchant's site,
they will usually allow you to place your order with them over the phone.
It's been more than 2 business days since I redeemed my iCARD Gift Card for an electronic redemption code, and my merchant code email is still not here. What should I do?
There could be several reasons that you have not received your merchant redemption code yet. We normally do not send out codes on Saturdays,
Sundays, and holidays. If it's been more than 2 business days, email us and put "Merchant Gift Card Not Received" in the subject line.
You'll get a faster response if you also provide your confirmation code and the complete name and email address the card was supposed to be sent to.
We'll contact you to figure out how to make things right.
How can I check the status of a redemption?
It's simple to check a redemption status.
Click the "My Account" link at the top of any page to login to your account. You can also click here: My Account
Once you've logged in to your account, click on the "My Redemptions" tab. Locate the redemption you are inquiring about.
The redemption will be listed as In Process, Sent, Cancelled, or On Order. The definitions of the various statuses are as follows:
In Process: iCARD has received the details of your Redemption but it has not yet shipped.
Sent: Your item was sent via the delivery method indicated. Sent status will also display the date sent. Redemptions that have
been sent cannot be cancelled or changed.**
Cancelled: Redemption was cancelled and the redemption amount credited back to the iCARD Gift Card.
On Order: We make every effort to keep sufficient inventory on hand for Redemption Orders. However, if we experience
heavier volume than expected, redemptions may be delayed until we receive additional inventory from our suppliers. On Order delays
typically last no more than 3 days. However, if you would like to change your redemption for another option that is currently in stock,
please Contact Us.
How can I confirm that my recipient received the gift card via email?
To confirm that your recipient received your email gift card, click the "My Account" link at the top of any page to
login to your account. You can also click here: My Account
Once you've logged in to your account, locate the order that is associated with the Gift Card you wish to review and
select "View Details" on the left. This will provide a list of the iCARD Gift Cards within your order and will show the
status of each gift card. If the gift card is listed as "Opened" you can feel confident that your recipient received and
read the gift card. If your recipient viewed the card in a preview pane on their ISP, our system may not register the card
as "Opened" and it may still show as "Sent."
If you're not sure and you'd like to resend your gift card, click on the Resend link on the right hand side of the page. This will resend the Gift Card email.
What should I do if I think my Merchant Gift Card is lost or has been stolen?
Unfortunately, sometimes things get lost in the mail.
Merchant gift cards are typically sent within 24-48 business hours after the redemption has been received in our system.
Please allow 5-10 business days to receive physical cards and 48 business hours for electronic cards to be delivered to the email address you provide.
If you have been waiting longer than this, please Contact Us and let us know that your card seems to be delayed. Please provide your
confirmation code and the complete name and address the card was supposed to be sent to. We'll get back to you and figure out how to make things right.
What if I don't redeem for the total amount of my gift card?
Perhaps you received a $100 gift card but right now you just want to redeem $50 of it. If you process a partial redemption, your remaining value will be
available for future redemptions for merchant gift cards. iCARD Gift Card will hold the remaining funds in your account until you return to Redeem
use the balance. When you return to redeem the remainder of the iCARD Gift Card, you will use the same claim code provided to you initially. (iCARD Gift Cards have no expiration
date and can be used at anytime.)
Can I redeem my iCARD Gift Card directly with the merchant of my choice?
You cannot redeem an iCARD Gift Card directly with the merchant.
The iCARD Gift Card has been given to you so that you can select the merchant gift cards that you would like to receive. We have over
100 merchant partners in everything from department stores to restaurants to entertainment and more! Please visit the site to begin the
redemption process and select the merchant cards you would like to receive for use at the merchant location(s). To begin the redemption process,
click Redeem
Can I change the merchant I redeemed for? There was nothing on their site I liked.
Unfortunately, once a merchant card has been issued, it cannot be exchanged for a different merchant.
We encourage you to make sure there is something you want at a given merchant before making your selection
How do I cancel my Americangreetings.com membership?
It looks like you are looking for information on your American Greetings account. This Knowledge Base handles inquiries for iCARD Systems
and iCARD Gift Cards (formerly known as the Gifts.com Gift Card). To get information on your American Greetings account, send an
email to help@americangreetings.com or you can contact their Membership Support Center at 1-800-711-4474.
The Support Center is open Mon-Fri 8am-8pmET, Sat 8am-4pmET and it is closed Sundays.
How can I change the Email Address on a Gift Card?
To protect your security, we ask that you contact our customer service department directly to make changes to a recipient email address.
I received an iCARD Gift Card with a value of $25 but I want to redeem for a $50 merchant gift card. Can I do that?
If you want to add value to your iCARD Gift Card to redeem for a higher value merchant gift card it's easy to do. In step 3 of the redemption
process simply click on the "Add Value" link to the right of the gift card balance and enter your credit card details to increase the value that
you can redeem for a merchant gift card.
Can I redeem for more than one Gift Card?
Recipients can always redeem for more than one gift card.
To redeem for more than one gift card, select the first gift card you want and then select a redemption amount. If you have money left on your gift
card, you can redeem it at that time or save the remaining balance and use it another time. If you decide to save it for later, you simply need to
return to the site and type in your original redemption code and you will be able to use the remainder of the balance.
The merchant code that was provided to me by iCARD Gift Cards isn't working. The merchant site tells me I need a 16 digit code and the code I have is 15 digits. What do I do now?
Don't worry. On many merchant check-out pages, there is a section labelled "gift certificate number" located below the section labelled "gift card number."
Try the gift certificate option with your 15 digit code. It almost always works. If you continue to have problems you should contact the merchant's support center.
The following is a list of merchants that provide us with 15 digit codes:
- Dick's Sporting Goods
- Modell's
- Nascar
- NFLShop
- NHL
- Nickelodeon
- Racing One
- Sport Chalet
- The Sports Authority
- Timberland
I received a merchant gift card but it's not the merchant I requested. What do I do?
First, you want to make sure there's a mistake. A number of our merchant partners have multiple brands. For instance, Pottery Barn and Williams-Sonoma gift cards, are
interchangeable because they are part of the same parent company. Gap and Old Navy also share the same merchant gift card. Land's End and Sears have the same parent company
as well. If it still looks like we inadvertently sent you the wrong merchant card, we will correct it. Please Contact Us and provide your confirmation code, details
on which card you received and which card you requested, and we will work with you to correct it.
How can I change the message in my gift card?
It's simple to change your gift card message.
Click the "My Account" link at the top of any page to login to your account. You can also click here: My Account
Once you've logged in to your account, locate the order that is associated with the Gift Card you wish to revise and select "View Details" on the left.
This will provide a list of the iCARD Gift Cards within your order. Under "Actions" on the right hand column, click the "Edit" link to edit your gift card message.
If you uploaded a photo to your gift card, you cannot edit the photo at this time.
If you want to resend the gift card after you've edited it, click the "Resend" link. You can either resend it to the same email address or type in an alternate address.
How can I change the message in my gift card?
It's simple to change your gift card message.
Click the "My Account" link at the top of any page to login to your account. You can also click here: My Account
Once you've logged in to your account, locate the order that is associated with the Gift Card you wish to revise and select "View Details" on the left.
This will provide a list of the iCARD Gift Cards within your order. Under "Actions" on the right hand column, click the "Edit" link to edit your gift card message.
If you uploaded a photo to your gift card, you cannot edit the photo at this time.
If you want to resend the gift card after you've edited it, click the "Resend" link. You can either resend it to the same email address or type in an alternate address.
How do I Check My Account?
Click the "My Account" link at the top of any page to login to your account. You can also click here: My Account
In order to log in, you'll need your email address and your password. If you don't have your password, click on the "Forgot your password?"
link. If you provide your email address, we can provide you with password information.
Can iCARD Gift Cards be redeemed in Canada?
At this time, iCARD Gift Cards cannot be purchased by people with a non-U.S. address or redeemed at a non-U.S. location. If you order an iCARD
Gift Card for a recipient who resides in Canada, they will only be able to use it when in the United States. There are a few e-merchant partners
who will ship to Canada. If you purchase a card for someone in Canada, they will only be able to redeem with one of these merchants. The current
iCARD Gift Card electronic merchants that ship to Canada are:
- Barnes & Noble.com
- A sales representative will contact you to prepare an order form or invoice.
- Cabelas.com
- NASCAR
- NHL.com
- Omaha Steaks
So if you're getting an iCARD Gift Card for someone in Canada, please be advised that their redemption options will be limited to those listed above.
How do I change the Layout of the page from vertical to horizontal?
In Internet Explorer, go to File > Page Set-Up. Under "Orientation", you can choose either Portrait (vertical) or Landscape (horizontal).
In Safari, go to File > Print. Hit the down arrow button to the right of the "Printer" field to expand the options. Select horizontal or vertical orientation where indicated
I ordered several Gift Cards. How can I print them out all at once?
If you selected to print one or more iCARD Gift Card(s) during the purchase process, you will be prompted to print once you have
completed the checkout process. Simply click on the "Print" link displayed on the checkout confirmation page.
You can also print a copy of each of your iCARD Gift Cards any time from your account. Click the "My Account" link at the top of any page to
login to your account. Locate the order that is associated with the Gift Card you wish to print and select "View Details" on the left. This
will provide a list of the iCARD Gift Cards within your order. Under "Actions" on the right hand column, click the "Print" link to print a copy of your Gift Card.
Why didn't my American Greetings card get delivered?
It looks like you are looking for information on your American Greetings account. This Knowledge Base handles inquiries for iCARD Systems and the
iCARD Gift Card (formerly known as the Gifts.com Gift Card). To get information on your American Greetings account, send an email to help@americangreetings.com
or you can contact their Membership Support Center at 1-800-711-4474. The Support Center is open Mon-Fri 8am-8pmET, Sat 8am-4pmET and it is closed Sundays.
My Gift Card is not printing correctly. The image and message are not lined up with the envelope, and/or the claimcode prints out on a different page.
Select File - Print Preview so that you see the entire iCARD Gift Card. Feel free to adjust the margins and omit the headers and footers to get the card
contents to line up correctly. If you are still experiencing problems please Contact Us and one of our Customer Support Specialists should be able to assist you.
Please remember to provide your name, the recipient’s name and email addresses.
Why am I getting a charge on my credit card?
It looks like you are looking for information on your American Greetings account. This site handles inquiries for iCARD Systems and the iCARD Gift Card
(formerly known as the Gifts.com Gift Card). To get information on your American Greetings account, send an email to help@americangreetings.com or you can
contact their Membership Support Center at 1-800-711-4474. The Support Center is open Mon-Fri 8am-8pmET, Sat 8am-4pmET and it is closed Sundays.
Can I change the Delivery Date on my Gift Card?
If your gift card hasn't been sent yet, you can change the delivery date on the My Account page.
Click the "My Account" link at the top of any page to login to your account. You can also click here: My Account
Once you've logged in to your account, locate the order that is associated with the Gift Card you wish to revise and select "View Details" on the left.
This will provide a list of the iCARD Gift Cards within your order. Under "Actions" on the right hand column, click the "Edit" link to change the send date.
Why is there a $1 charge on my credit card statement?
As a security measure, we run a $1 authorization request on all credit cards used to make purchases. This lets us know that the card holder
is who they say they are and that all of the information on the card matches what is on record for the account holder. After the authorization
is complete, the system automatically refunds the $1 charge back to the cardholder but the refund takes up to 72 hours to be returned to the cardholder.
So if you see a $1 or $2 charge on your credit card, don't be concerned. The transaction will be reversed in the next 72 hours.
Can I change the email address on the Americangreetings.com greeting card I just sent?
If you'd like to change the email address on an iCARD Gift Card, you can change it yourself by going to the My Account section of the site. If you'd prefer we resend your card, you'll need to
send us a message providing the Gift Card number, the current email address you set it to send to and the new email address you would like us to send to.
If you are asking to change the email address on an e-greeting card, you will need to contact American Greetings. This Knowledge Base handles inquiries for iCARD Systems and the iCARD Gift
Crad (formerly known as the Gifts.com Gift Card). To get information on or assistance with your American Greetings account, send an email to help@americangreetings.com
or you can contact their Membership Support Center at 1-800-711-4474. The Support Center is open Mon-Fri 8am-8pmET, Sat 8am-4pmET and it is closed Sundays.
Once I redeem, how long does it take to get my merchant gift card?
You can expect a physical merchant gift card to arrive in 5 to 10 business days. Electronic gift card codes will be emailed to you within 48 business hours. We keep a large inventory of our participating merchant
cards in stock so we can fulfill any requests. However due to demand, sometimes we run low. If this is the case, your order should not be delayed by more than a few days.
How do I cancel my Americangreetings.com membership?
It looks like you are looking for information on your American Greetings account. This Knowledge Base handles inquiries for iCARD Systems and iCARD Gift Cards (formerly known as the Gifts.com Gift Card). To get
information on your American Greetings account, send an email to help@americangreetings.com or you can contact their Membership Support Center at 1-800-711-4474.
The Support Center is open Mon-Fri 8am-8pmET, Sat 8am-4pmET and it is closed Sundays.